Report a Power Outage
In the event of a power outage or electrical emergency please contact your local utility company. Local utility contact information can be found here.
Recovering from a Power Outage
- For assistance with food or shelter, call 311 (Houston residents) or 211 (rest of Texas).
- Immediately report downed power lines to your local utility provider. Click here for a list of local electric utility provider contact information.
- Never taste food to determine its safety. When in doubt, throw it out. Use these food safety charts as a guide for discarding perishable items.
- Follow these safety practices when using a generator. The most common hazards to avoid are carbon monoxide (CO), electric shock or electrocution, and fire.
- Visit the FEMA website to see if you qualify for disaster assistance.
- Visit disaster.gov for additional disaster recovery information.
Tips to Reduce Your Energy Use
Follow these easy tips to reduce your energy consumption:
- In the winter, heat your home at 68 degrees or cooler. To save even more, lower your thermostat to 65 degrees or cooler at night or when you're away.
- In the summer, set your thermostat to 78 degrees or warmer with the fan switched to auto.
- Lower the temperature on your water heater from 140 degrees to 120 degrees. This is the recommended temperature setting, according to the U.S. Department of Energy.
- Clean or replace air filters regularly.
- Adjust the water level on your washing machine to match the load size, especially when using hot water. To save energy, always use a cold rinse.
See additional energy saving tips.
Account Management is available 24/7
You can manage your account, pay a bill or check your usage 24/7, all from the comfort of your home.
- Mobile App: Conveniently manage your account and make payments, all from the palm of your hand. Download the Gexa Mobile App today.
- My Account is available 24/7: Check your account balance, pay your bill or set up automatic bill payments — all conveniently online. Just login to My Account today.
- Gexa Energy.com: If do not wish to register for a MyGexa online account you can still pay your bill by visiting GexaEnergy.com and clicking on the Make a Payment link.
Contact Us
Our friendly agents are here to assist you with any questions you may have regarding your account or Gexa Energy service by calling (713) 961-9399 or Toll-Free: (866) 961-9399 Monday – Friday: 7:00 am – 8:00 pm Saturday: 8:00 am – 2:00 pm.
For non-urgent matters, you may also submit an online request.
Gexa Energy purchases renewable energy credits (RECs) from renewable generation resources throughout North America to match 100% of the energy sold under your electric plan. The RECs Gexa purchases represent the renewable attributes of power generated from a variety of renewable energy sources, including, but not limited to, the sun, wind, geothermal, hydroelectric, wave or tidal energy, and biomass or biomass-based waste products, including landfill gas.