Winter Weather Watch - Severe winter weather is expected across Texas through Sunday, February 6, 2022. The National Weather Service said wind chills are expected Thursday and Friday mornings, with the possibility of temperatures dropping to the single digits in some areas. Please check local weather and news for the latest conditions in your area. 

It’s important to use caution during cold weather, as roads, bridges and sidewalks can ice over. Ice may also accumulate on power lines and tree branches, which could lead to power outages.

Energy conservation is critical during times of peak demand due to severe weather. Please see important resources below regarding power outages and energy conservation tips.

Report a Power Outage

In the event of a power outage or electrical emergency please contact your local utility company. Local utility contact information can be found here.

Recovering from a Power Outage

  •  For assistance with food or shelter, call 311 (Houston residents) or 211 (rest of Texas).  
  • Immediately report downed power lines and broken gas lines or water lines to your local utility provider. Click here for a list of local electric utility provider contact information.
  •  Never taste food to determine its safety. When in doubt, throw it out. Use these food safety charts as a guide for discarding perishable items. 
  • Follow these safety practices when using a generator. The most common hazards to avoid are carbon monoxide (CO), electric shock or electrocution, and fire. 
  • Visit the FEMA website to see if you qualify for disaster assistance.
  • Visit for additional disaster recovery information.

Tips to Reduce Your Energy Use

  • Follow these easy tips to reduce your energy consumption:
  • In the winter, heat your home at 68 degrees or cooler. To save even more, lower your thermostat to 65 degrees or cooler at night or when you're away.
  • Lower the temperature on your water heater from 140 degrees to 120 degrees. This is the recommended temperature setting, according to the U.S. Department of Energy.
  • Adjust the water level on your washing machine to match the load size, especially when using hot water. To save energy, always use a cold rinse.
  • Clean or replace air filters regularly.

See additional energy savings tips.


Account Management is available 24/7

You can manage your account, pay a bill or check your usage 24/7, all from the comfort of your home.

  • MyAccount is available 24/7: Check your account balance, pay your bill or set up automatic bill payments — all conveniently online. Just login to MyAccount today.
  • Gexa If you do not wish to register for MyAccount online,  you can still pay your bill by visiting and clicking on the Make a Payment link.

Contact Us

Our friendly agents are here to assist you with any questions you may have regarding your account or Gexa Energy service by calling (713) 961-9399, or Toll-Free: (866) 961-9399 Monday – Friday: 7:00 am – 8:00 pm Saturday: 8:00 am – 2:00 pm.

For non-urgent matters, you may also submit an online request.

Gexa Energy purchases renewable energy credits (RECs) from renewable generation resources throughout North America to match 100% of the energy sold under your electric plan.  The RECs Gexa purchases represent the renewable attributes of power generated from a variety of renewable energy sources, including, but not limited to, the sun, wind, geothermal, hydroelectric, wave or tidal energy, and biomass or biomass-based waste products, including landfill gas.