Frequently Asked Questions about Gexa Energy

To sign up with Gexa Energy, you can call our Customer Care center at (866) 329-4392 or complete your enrollment online here.

Gexa Energy offers a variety of plans in each Transmission and Distribution Utility (TDU) area.

To find the prices in your area:

New customers can click here or contact our Customer Care center at (866) 329-4392.

Existing customers can simply sign in to your My Account  here. If you do not have a My Account, sign up now!

There are a number of factors that determine the first available service start date at your premise. Find out the earliest date your services can start.

Depending on the results of the credit inquiry, a deposit may be required to begin electricity service. If a deposit is needed, we’ll let you know immediately.

How can I pay my deposit?

To ensure timely payment of your Gexa deposit, you may utilize one of our quick and easy payment options.

• To pay online click here
• To pay by phone call, call us at (713) 961-9399 or Toll-Free (866) 961-9399 
• To pay at a local MoneyGram, find a location here

What are my deposit waiver options?

If you do not meet the deposit exception requirement or demonstrate a satisfactory credit history, you may be required to pay a deposit in order for your service to start with Gexa. 

However, you may be eligible for a different deposit waiver.  A deposit may be waived if:

1) You provide an acceptable Utility Credit History (Credit Reference) Letter

• Please provide a copy of your Utility Credit History (Credit Reference) Letter with your previous electric provider indicating you have made not more than one (1) late payment in the last twelve (12) months.
• Utility Credit History (Credit Reference) should include the following: Customer Name, Service Address (with start date and end date, if applicable), and Customer Pay History Status.
• Include your enrollment confirmation email or letter with the documentation.
• It is recommended that your electricity provider sends your Utility Credit History (Credit Reference) directly to Gexa Energy via email to: lettersofcredit@gexaenergy.com.
• Your request for service will be processed when your document is received and approved by Gexa Energy, which may take 24—48 hours from date of receipt.

2) You are 65 years of age or older and you are not currently delinquent in payment of any electric service account

• Please provide a copy of the front and back of your valid Driver’s License and your last month’s electricity bill from your current provider indicating that you are not currently past due.
• Include your enrollment confirmation email or letter with the documentation.
• Send to Gexa Energy via email to: lettersofcredit@gexaenergy.com.
• Your request for service will be processed when your document is received and approved by Gexa Energy, which may take 24—48 hours from date of receipt.

3) You provide acceptable evidence you are a Victim of Family Violence

• Please complete a Victim of Family Violence Form. 
• The Victim of Family Violence, as defined in the Texas Family Code section 71.004, must be completed by a certifying entity. The following are considered a “certifying entity”:
  • Family Violence Center
  • Treating Physician or Medical Personnel
  • Law Enforcement Personnel
  • Office of Texas District Attorney, County Attorney, the Attorney General
  • Grantee of the Texas Equal Access to Justice Foundation when you submit a certification letter from the Texas Council of Family Violence.
• Include your enrollment confirmation email or letter with the documentation.
• Send to Gexa Energy via email to: lettersofcredit@gexaenergy.com.
• Your request for service will be processed when your document is received and approved by Gexa Energy, which may take 24—48 hours from date of receipt.

The deposit requirement must be satisfied prior to starting services with Gexa Energy. 

Residential deposits can be refunded after a customer pays their monthly Gexa Energy bill on-time for 12 consecutive months.  Or, once the customer’s account has closed, Gexa Energy will apply the deposit plus interest as a credit to their final bill. If the credit exceeds the total of the customer’s final bill, a refund check for the difference will be issued.

To view your monthly bill online, simply sign-in to your online My Account. If you do not have an online My Account, sign up now!

To pay your monthly bill online, simply sign-in to your online My Account. If you do not have an online My Account, sign up now!

For one-time bill payment options, click here.

Prefer to pay in person? Find your nearest location here.

Ensure on-time payment of your Gexa Energy bill by utilizing one of our quick and easy payment options:

• Pay Online
• Pay Automatically
• Pay by Phone
• MoneyGram Payment
• Mail
  

To learn more about each of these options, please click here.

Budget Billing is a great way to stabilize the seasonal fluctuations in your electricity bill.

Budget Billing is designed to make your bill more predictable, so you can more easily budget for your energy costs year round. Your statement will continue to show your actual electricity usage, but you will pay the level Budget Billing amount each month. 

To sign-up for Budget Billing, simply sign-in to your online My Account. If you do not have an online My Account, sign up now!

Absolutely! Gexa Energy offers several payment arrangement options. To see for which payment arrangements your account is eligible, simply sign-in to your online My Account account. If you do not have an online My Account, sign up now!

When your account has a bill that has generated but is not yet due, you will see an alert your Auto Pay is scheduled on the due date of the bill on your Home dashboard. You can also see your Auto Pay scheduled in your Payment History.

You can update the selected form of payment for Auto Pay by logging in to your MyAccount online, navigating to the Payment Accounts page, setting your old payment method’s Auto Pay button to ‘off’, and setting your new payment method’s Auto Pay button to ‘on’. Any update to your Auto Pay payment method would go into effect with you next bill due.

You can unenroll in Auto Pay by logging in to your online My Account, navigating to the Payment Accounts page, and setting your payment method’s Auto Pay button to ‘off’

You can cancel your scheduled Auto Pay payment before your bill due date. You can unenroll in Auto Pay by logging in to your online My Account, navigating to the Payment Accounts page, and setting your payment method’s Auto Pay button to ‘off’. Any bill due after your date on unenrollment will need to be paid manually. You will not be able to cancel a scheduled Auto Pay withdrawal on your bill due date.

Your Auto Pay may not draft is there is an issue with your payment method, including but not limited to a response for your card issuer or bank indicating the payment method is invalid due to being reported as lost, stolen or incorrect payment method details. Please review your payment method details and make any necessary updates or refer to your card issuer or bank concerning your payment method. 

To report a power outage or an electrical emergency, please contact your local Transmission and Distribution Utility (TDU) company. To find your TDU’s phone number, click here.