Frequently Asked Questions about Texas Electricity

• The Gexa Energy Saver has price protection for 24 or 36 months
• Enjoy peace of mind with a low fixed rate electricity plan
• Up to 2 FREE SensiTM Touch Wi-Fi smart thermostats (retail value of $169 each)
• The SensiTM Touch smart thermostat delivers savings of up to 23%* on heating and cooling costs
• 100% Green energy at no extra cost
• Free Professional thermostat installation by certified installers (value of $150 each)

• A residential service address located in Texas in the Oncor or Centerpoint territories
• Live in a single family home and NOT in an apartment
• Active Wi-Fi network established at residence
• Central HVAC at service address
• Smart mobile phone (Android or Apple device)

At this time only customers who live in a single family home (SFH) can be on this plan.

To obtain up to 2 FREE SensiTM Touch Thermostats (retail value of $169 each) at no extra cost with your electricity plan, you will need to sign up for the Gexa Energy Saver 24 or Energy Saver 36 plan.

• The SensiTM Touch is an ENERGY STAR® certified smart Wi-Fi thermostat with an easy-to-use touchscreen display.
• The SensiTM Touch smart thermostat can save customers up to 23%* on heating, ventilation, air conditioning (HVAC) energy usage.
• The SensiTM Touch features an iOS and Android mobile app that allows you to control temperature of your home anywhere and anytime
• The SensiTM Touch smart thermostat also works with Amazon Alexa and Google Assistant
• The SensiTM Touch is named the ‘Best Overall’ smart thermostats of 2020 by USA Today’s Reviewed.com

The Sensi^TM Touch thermostat is a smart device that allows you personalize and set schedules to control the temperature of your home no matter where you may be. The Sensi^TM Touch smart thermostat also has voice control and can connect to other smart devices within your home like Amazon Alexa and Google Assistant.

• Up to 2 FREE SensiTM Touch smart thermostats (retail value of $169 value each)
• Free Professional thermostat installation (value of $150 each)
• ENERGY STAR® certified smart thermostat
• The SensiTM Touch smart thermostat can be controlled from anywhere using the Sensi app on your Android and iOS devices
• The SensiTM Touch smart thermostat works with Amazon Alexa and Google Assistant

• The majority of household HVAC systems are compatible with the SensiTM Touch smart thermostat.
• Compatibility Checker: Link

By adjusting the temperature using flexible scheduling, remote access, and geofencing, SensiTM customers saved about 23% on HVAC energy usage.

The SensiTM Touch thermostat(s) is available no additional change.

Your electricity usage may be reduced when Gexa Energy, during high peak periods on the grid, remotely adjusts your temperature on your smart thermostat. At any time, you can always override the control by changing your temperature during these time periods by going directly to your thermostat or going into the Gexa Energy Optimizer or SensiTM mobile apps.

The SensiTM Touch works with Google Assistant and Amazon Alexa

The Gexa Energy Optimizer and Copeland Sensi^TM mobile apps can help you control the temperature within your home anywhere and at any time on an iOS or Android mobile phone.

If you already have an Sensi^TM smart thermostat installed in your house then during your scheduled service appointment, one of our certified professional installers will assist you in pairing that smart thermostat to the Gexa Energy Optimizer and SensiTM mobile apps.

The Sensi^TM Touch smart thermostat does have usage control, or “demand response,” where Gexa may remotely adjust your thermostat during peak demand periods on the grid, which can help reduce your electricity usage. You can always override the control by changing your temperature during these time periods by going directly to your thermostat or going into the Gexa Energy Optimizer or SensiTM mobile apps.

Once your contract ends with Gexa Energy, the Sensi Touch^TM smart thermostat(s) does not need to be returned to Gexa as it belongs to you.

• If you decide to move during your contract term and take the Sensi^TM Touch smart thermostat(s) with you, you can install smart thermostat(s) at your new residence and pair your thermostat to the Sensi^TM and Gexa Energy Optimizer mobile apps. Unfortunately, free professional installation of your smart thermostat(s) will not be available at your second residence if you’ve already utilized the offer at your original residence.
• If you decide to leave your smart thermostat(s) behind at your previous residence, then we suggest that you remove the smart thermostat(s) from the Sensi^TM app.

The manufacturer’s warranty for the Sensi^TM Touch Wi-Fi smart thermostat is 3 years. If your Sensi^TM Touch stops working or functioning for any reason within this 3-year period, we recommend you contact Copeland to resolve any issues.

• Before approaching the premise, technicians will be sure to wear gloves, a facemask, stay a minimum of 6 ft away and will not shake hands.
• The day before the installation, you will receive a phone call from your assigned technician or Threshold customer support staff. They will introduce themselves, confirm the time/date, and confirm everyone in the residence is feeling healthy.
• If the Technician arrives and you and/or a family member is visibly symptomatic, the technician will leave the residence and reschedule the appointment to a later date.

Once installation and Post-test are done, the installer will wipe down all items and surfaces they touched with disinfectant wipes, including but not limited to; thermostat, air-handler, HVAC systems, vents, surfaces surrounding the wall.

Technicians attend a Health and Safety training on the new procedures of entering and exiting a customer’s residence.

All Technicians will be supplied personal protective equipment and sanitization products. These products will include a facial mask, disposable gloves, safety gloves, disposable shoe and boot covers, hand sanitizer, disinfectant wipes, and smart device screen cleaner.

Once a Customer is enrolled with Gexa Energy, free installation for the Sensi^TM Touch smart thermostat(s) is provided once a service appointment is scheduled with the professional installation provider.

• Within two weeks of starting your electric service with Gexa Energy, the installation provider Gexa has partnered with will call to schedule a service appointment. This service appointment includes free delivery and installation at a value of $150 each. Allow up to 4-8 weeks for delivery and installation for your Sensi^TM Touch Wi-Fi smart thermostats.
• Your contact information (name and phone number) will be provided to the installer and you will also receive the certified professional installation provider’s contact information, (832)-865-3967, to begin scheduling the service appointment. Once an appointment is scheduled, the installer will deliver your Sensi^TM Touch smart thermostat(s) and connect it to your HVAC system.

You will not be charged for your service appointment as it is a free professional installation on behalf of Gexa Energy.

Gexa Energy is taking care of the installation process by providing free professional installation with your Sensi^TM Touch at a value of $150 each.

After starting electric service with Gexa Energy, the installer will contact you within two weeks to schedule your free professional installation. You can also contact our installation to set up a service appointment at (832)-865-3967 Monday through Friday 9AM through 8PM CT. Allow up to 4-8 weeks for delivery and installation for your Sensi^TM Touch Wi-Fi smart thermostats.

If you need to reschedule your installation appointment for your Sensi^TM Touch, please contact our installation provider at (832)-865-3967, 24 hours in advance before your allotted appointment time.

The duration of the service appointment depends on multiple factors including accessibility and condition of your existing HVAC unit. The installation should last about an hour but the installation technician will provide a better estimation after inspecting your HVAC unit.

Yes, an adult from the household needs to be present during the service appointment.

• We recommend that you install your Sensi^TM Touch where your current thermostat is in your home (i.e. wall of the downstairs hallway or living room). The installation technician can provide more guidance on the best location to install the Sensi^TM Touch thermostat(s).
• If you choose to purchase an additional Sensi^TM Touch smart thermostat at your expense because you have more than 2 thermostats in your residence, you will be responsible for installing the additional thermostat.

To obtain all the benefits of the Sensi^TM Touch smart thermostat, it needs to be connected to a Wi-Fi network within your home. This will allow your smart thermostat to enable geofencing, voice control, remote access, local weather updates, etc.

Our certified professional installers will help you connect your Sensi^TM Touch smart thermostat(s) to your household Wi-Fi along with assisting you in downloading the Gexa Energy Optimizer and SensiTM mobile apps.

If you are experiencing problems with your Sensi^TM Touch, please contact Copeland via phone at (888)-605-7131.

You may remain on the Gexa Energy plan you enrolled on, however you will not receive the Sensi^TM Touch smart thermostat. Your Sensi^TM Touch smart thermostat will remain with the installation provider until you schedule the free professional installation.