Gexa Truly Flat Bills℠ Plan

Features FAQs:

What are the benefits of the Gexa Truly Flat Bills℠ Plan?

  • Gexa Truly Flat Bills℠ Plan presents bill predictability, budget control, and you pay the same flat amount each month regardless of your usage during the contract term
  • No high bill surprises
  • Price protection for 12 months
  • Up to 2 FREE Emerson Sensi Touch smart thermostats – retail value of $169 each
  • 100% Green energy 
  • FREE Professional thermostat installation by our certified installers - $150 value each

What is the eligibility criteria for enrolling on the Gexa Truly Flat Bills℠ Plan?

  • A residential service address located in Oncor, Centerpoint, AEP Central, or Texas New Mexico Power (TNMP) territories
  • Live in a single family home and NOT in an apartment
  • Active Wi-Fi network established at residence
  • Central HVAC at service address
  • Smart mobile phone (Android or Apple device)

Am I eligible to enroll on this plan if I live in an apartment?

At this time only customers who live in a single family home (SFH) can be on this plan.

Do I need to sign up for electricity service with Gexa Energy to obtain the free Emerson Sensi Touch thermostat?

To obtain up to 2 FREE Emerson Sensi Touch (retail value of $169) with your electricity plan, you will need to sign up for the  Gexa Truly Flat Bills℠ Plan.

How is my Flat Bill price calculated?

The Flat bill amount is determined using historical and/or public data for your service address and is not transferable to a different address.

If I move during the contract term, will I be able to keep the Gexa Truly Flat Bills℠ Plan I enrolled on?

Due to the Flat Bill plan being customized based on your service address, you will not be able to transfer the same plan you enrolled on to a new service address when moving.

What happens if I don’t have a smart meter?

Unfortunately, you are not eligible for the  Gexa Truly Flat Bills℠ Plan at his time. Please refer to our website to view other electricity plans for your service address.

Is there an early termination fee for the Gexa Truly Flat Bills℠ Plan?

There is an early termination fee of $150 for the  Gexa Truly Flat Bills℠ Plan.

Product Features FAQs

How many Emerson Sensi Touch thermostats can I recieve with the Gexa Truly Flat Bills℠ Plan?

  • The Emerson Sensi Touch is an ENERGY STAR® certified smart Wi-Fi thermostat with an easy-to-use touchscreen display
  • The Emerson Sensi Touch features an iOS and Android mobile app that allows you to control the temperature of your home anywhere and at anytime
  • The Emerson Sensi Touch smart thermostat also works with Amazon Alexa and Google Assistant
  • The Emerson Sensi Touch is named the ‘Best Overall’ smart thermostats of 2020 by USA Today’s Reviewed.com

Is the Emerson Sensi Touch thermostat a smart device?

The Emerson Sensi Touch thermostat is a smart device that allows you to personalize and set schedules to control the temperature of your home no matter where you may be. The Emerson Sensi Touch smart thermostat also has voice control and can connect to other smart devices within your home like Amazon Alexa and Google Assistant.

Why should I install my Emerson Sensi Touch smart thermostat?

  • Up to 2 FREE Emerson Sensi Touch smart thermostat - retail value of $169 each
  • Free Professional thermostat installation- value of $150 each
  • ENERGY STAR® certified smart thermostat
  • The Emerson Sensi Touch smart thermostat can be controlled from anywhere using the Emerson app on your Android and iOS devices
  • The Emerson Sensi Touch smart thermostat works with Amazon Alexa and Google Assistant 

How do I know if my HVAC system is compatible with the Emerson Sensi Touch smart thermostat?

What are the compatible HVAC systems?

  • Electric Furnace
  • Heat pump
  • Hydronic Zone Heat (2 wires)
  • Standard Central Air Conditioning (Single and Two stage)
  • Standard Heat and Cooling (Single and Two stage)
  • Standard Heat Only (Single and Two stage)
  • Dual-Fuel
  • Hydronic Zone Heat (3 Wires)
  • Damper Systems (Zone systems or multiple thermostats on the same HVAC system)

What types of household HVAC systems are not compatible with the Emerson Sensi smart thermostat?

  • Digital control (Carrier Infinity)
  • Electric Baseboard Cooling/Heating with Individual Built-In Thermostat
  • Millivolt Heat Only Systems (Floor or Wall Furnace)

Is there a fee for using this product?

The Emerson Sensi Touch thermostat(s) is available with the  Gexa Truly Flat Bills℠ Plan. 

When will I receive my Emerson Sensi Touch smart thermostat?

Your new Emerson Sensi Touch smart thermostat(s) includes a free $150 value professional installation by our certified installation provider. Within 2 weeks of starting your electric service the Gexa Truly Flat Bills℠ Plan, the installation provider Gexa has partnered with will call to schedule a service appointment. Allow 4 to 8 weeks for delivery and installation of your Emerson Sensi Touch Wi-Fi smart thermostats. Your contact information (name and phone number) will be provided to the installer and you will also receive the professional installation provider’s contact information, (832)-865-3967, to begin scheduling your service appointment. 

How many Emerson Sensi Touch thermostats can I receive with the Gexa Truly Flat Bill plan?

Up to 2 FREE Emerson Sensi Touch smart thermostats are offered with the plan at no additional cost with free professional installation. Any additional smart thermostats will be at the Customer’s expense and can be purchased at any local Home Depot or at Amazon.com.

Does this product have any impact on my electricity service?

  •  Gexa Truly Flat Bills℠ Plan will not have an impact on your ability to receive electricity from Gexa Energy.
  • However, your electricity usage may be reduced when Gexa Energy, during high peak periods on the grid, remotely adjusts your temperature on your smart thermostat. At any time, you can always override the control by changing your temperature during these time periods by going directly to your thermostat or going into the Gexa Energy Optimizer or Emerson Sensi mobile apps.  The adjustment would be temporary and your thermostat’s settings will be returned to normal.

Does it work with Google Home? Does it work with Amazon Alexa?

The Emerson Sensi Touch works with both the Google Assistant and Amazon Alexa.

Is there a mobile app to help control the temperature within my home?

The Gexa Energy Optimizer and the Emerson mobile apps can help you control the temperature within your home anywhere and ant any time on an iOS or Android mobile phone.

Will this plan work with another smart thermostat brand?

At this time the only smart thermostat that will work with the Gexa Truly Flat Bills plan is the Emerson Sensi Touch smart thermostat. 

What if I already have an Emerson Sensi Touch smart thermostat installed in my house?

If you already have an Emerson Sensi smart thermostat installed in your house then during your scheduled service appointment, one of our certified professional installers will assist you in pairing that smart thermostat to the Gexa Energy Optimizer and Emerson Sensi mobile apps. 

Does the Emerson Sensi Touch smart thermostat include usage control or demand response?

The Emerson Sensi Touch smart thermostat does have usage control, or “demand response,” where Gexa may remotely adjust your thermostat during peak demand periods on the grid, which can help reduce your electricity usage. You can always override the control by changing your temperature during these time periods by going directly to your thermostat or going into the Gexa Energy Optimizer or Emerson Sensi mobile apps.   The adjustment would be temporary and your thermostat’s settings will be returned to normal.

Am I able to keep the Emerson Sensi Touch smart thermostat once my contract ends?

Once your contract ends on the Gexa Truly Flat Bills plan, the Emerson Sensi Touch smart thermostat(s) does not need to be returned to Gexa as it belongs to you.

I have an Emerson Sensi Touch Wi-Fi smart thermostat. What happens if I move?

  •  If you decide to move during your Gexa Truly Flat Bills 12-month contract term and take the Emerson Sensi Touch smart thermostat(s) with you, you can install smart thermostat(s) at your new residence and pair your thermostat to the Emerson Sensi and Gexa Energy Optimizer mobile apps.  Unfortunately, free professional installation of your smart thermostat(s) will not be available at your second residence if you’ve already utilized the offer at your original residence.
  • If you decide to leave your smart thermostat(s) behind at your previous residence, then we suggest that you remove the smart thermostat(s) from the Emerson Sensi app to unenroll it from the Gexa Truly Flat Bills plan.

What is the warranty for my Emerson Sensi Touch Wi-Fi smart thermostat?

The warranty for the Emerson Sensi Touch Wi-Fi smart thermostat is 3 years. If your Emerson Sensi stops working or functioning for any reason within this 3-year period, we recommend you contact Emerson to resolve the issue. 

Installation FAQs

What is the installer’s policy and protocol for entering a customer’s residence during Covid-19?

  • Before approaching the premise, technicians will be sure to wear gloves, a facemask, stay a minimum of 6ft away, and will not shake hands.
  • The day before the installation, you will receive a phone call from your assigned technician or Threshold customer support staff.  They will introduce themselves, confirm the time/date, and confirm everyone in the residence is feeling healthy.
  •  If the Technician arrives and you and/or a family member is visibly symptomatic, the technician will leave the residence and reschedule the appointment to a later date.

What kind of training is required of the installer’s before a customer’s residence?

Before Technicians are allowed to return to the field, they will attend a Health and Safety training on the new procedures of entering and exiting a customer’s residence.

Will each Technician be given a supply of personal protective equipment?

All Technicians will be supplied with personal protective equipment and sanitization products. These products will include a facial mask, disposable gloves, safety gloves, disposable shoe and boot covers, hand sanitizer, disinfectant wipes, and smart device screen cleaner

How do I get the free professional installation?

Once a customer is enrolled on the Gexa Truly Flat Bills℠ Plan, free installation for the Emerson Sensi Touch smart thermostat(s) is provided once a service appointment is scheduled with the professional installation provider. 

How do I receive my smart thermostat?

  • Within two weeks of starting your electric service the  Gexa Truly Flat Bills℠ Plan, the installation provider Gexa has partnered with will call to schedule a service appointment. This service appointment includes free delivery and installation at a value of $150 each. Allow up to 4-8 weeks for delivery and installation for your Emerson Sensi Touch Wi-Fi smart thermostats.
  • Your contact information (name and phone number) will be provided to the installer and you will also receive the certified professional installation provider’s contact information, (832)-865-3967, to begin scheduling the service appointment. Once an appointment is scheduled, the installer will deliver your Emerson Sensi Touch smart thermostat(s) and connect it to your HVAC system. 

Will the installer give me a bill for the installation appointment?

You will not be charged for your installation appointment as it is a FREE professional installation on behalf of Gexa Energy.

Can I install the thermostat myself?

Gexa Energy is taking care of the installation process by providing FREE professional installation with your Emerson Sensi Touch at a retail value of $150 each.

How do I set up an appointment to install my Emerson Sensi Touch Wi-Fi Smart Thermostat?

After starting electric service on the Gexa Truly Flat Bills℠ Plan, the installer will contact you within two weeks to schedule your free professional installation. You can also contact our installation to set up a service appointment at (832)-865-3967 Monday through Friday 9AM through 8PM CT. Allow up to 4-8 weeks for delivery and installation for your Emerson Sensi Touch Wi-Fi smart thermostats.

What if I need to reschedule my service appointment?

If you need to reschedule your installation appointment for your Emerson Sensi Touch, please contact our installation provider at (832)-865-3967, 24 hours in advance before your allotted appointment time.

How long will the service appointment take?

The duration of the service appointment depends on multiple factors including accessibility and condition of your existing HVAC unit. The installation should last about an hour but the installation technician will provide a better estimation after inspecting your HVAC unit.

Do I need to be at home during the service appointment?

Yes, an adult from the household needs to present during the service appointment.

Does it matter where I install my Emerson Sensi Touch Wi-Fi smart thermostat(s)?

  • We recommend that you install your Emerson Sensi Touch where your current thermostat is in your home (i.e. wall of the downstairs hallway or living room). The installation technician can provide more guidance on the best location to install the Emerson Sensi Touch thermostat(s).
  •  If you choose to purchase an additional Emerson Sensi Touch smart thermostat at your expense because you have more than 2 thermostats in your residence, you will be responsible for installing the additional thermostat.

Do I need Wi-Fi?

To obtain all the benefits of a smart thermostat, like the Emerson Sensi Touch Wi-Fi smart thermostat, it needs to be connected to a Wi-Fi network within your home. This will allow your smart thermostat to enable geofencing, voice control, remote access, local weather updates, etc. 

How do I connect my smart thermostat to Wi-Fi?

Our certified professional installers will help you connect your Emerson Sensi Touch smart thermostat(s) to your household Wi-Fi along with assisting you in downloading the Gexa Energy Optimizer and the Emerson Sensi mobile apps.

I am experiencing problems with my Emerson Sensi Touch Wi-Fi Smart Thermostat, who do I contact?

If you are experiencing problems with your Emerson Sensi Touch, please contact Emerson via phone at (888)-605-7131.

What happens if I do not set up an appointment to install my Emerson Sensi Touch Wi-Fi smart thermostat?

You may remain on the  Gexa Truly Flat Bills℠ Plan 12-month plan you enrolled on, however you will not receive the Emerson Sensi Touch smart thermostat. Your Emerson Sensi Touch smart thermostat will remain with the installation provider until you schedule the free professional installation. 

Customers with single family homes and central HVAC in participating service territories are eligible. Active Wi-Fi network and smart phone (Android or iOS) required 

Your bill will include a fixed monthly amount for electricity and TDU charges, plus taxes and non-recurring fees. The fixed monthly amount is determined using historical and/or public data for this service address and is not transferable to a different address.

Your thermostat temperature may be remotely adjusted temporarily by Gexa during peak periods to optimize your energy usage and help reduce strain on the electricity grid. The adjustment would be temporary, and your thermostat’s settings will be returned to normal. At any time, you may override this adjustment using your app or thermostat.

Allow up to 4-8 weeks for delivery and installation of Emerson Sensi® Touch Wi-Fi smart thermostats.

Gexa is not affiliated with and makes no warranties with respect to Sensi. Emerson, Sensi and related marks and logos are trademarks of Emerson, Inc. Other product names are trademarks or property of their respective companies.

Happiness Guarantee – If you’re not happy with your new Gexa Energy residential plan, just call us within 60 days of your service activation date, change to an available Gexa Energy plan, and we’ll waive the early cancellation fee on your first plan; applies one time only for new Gexa Energy residential customers. Your contract term will restart with your second plan. 

Gexa Energy purchases renewable energy credits (RECs) from renewable generation resources throughout North America to match 100% of the energy sold under your electric plan.  The RECs Gexa purchases represent the renewable attributes of power generated from a variety of renewable energy sources, including, but not limited to, the sun, wind, geothermal, hydroelectric, wave or tidal energy, and biomass or biomass-based waste products, including landfill gas. 

 © 2020 Gexa Energy, LP. PUCT # 10027

Gexa Energy purchases renewable energy credits (RECs) from renewable generation resources throughout North America to match 100% of the energy sold under your electric plan.  The RECs Gexa purchases represent the renewable attributes of power generated from a variety of renewable energy sources, including, but not limited to, the sun, wind, geothermal, hydroelectric, wave or tidal energy, and biomass or biomass-based waste products, including landfill gas.