The new Gexa Energy Optimizer Service could save you almost $200 a year on your heating and cooling costs.* Add Energy Optimizer to your 100% green plan electricity plan today and save money on your bill—so you can spend more time and money on the things you love.
Gexa Energy Optimizer Service takes the guesswork out of reducing your home energy use, saving more than just money. We provide you with the latest energy-saving technology, pre-programmed and conveniently installed by professional technicians, all for a low monthly fee – with no upfront cost. When combined with your Gexa 100% green electricity plan, this service delivers energy efficiency that could save you almost $200 a year on electricity costs.*
An Energy Optimizer Cost Recovery Fee (EOCRF) will be charged if you cancel Gexa Energy Optimizer Service before the end of the initial 24-month contract term equivalent to the remaining months that are left on the 24-month initial contract multiplied by the monthly fee, plus applicable taxes.
If you would like to add an additional Emerson Sensi Touch smart thermostat to your Gexa electricity plan, you will need to sign up for an entirely new Energy Optimizer Service plan that will have a new beginning and ending contract date.
If your household has 3 smart thermostats and you would like to replace all three with our Emerson Sensi Touch smart thermostats, you can sign up for Gexa Energy Optimizer Service with 1 smart thermostat followed by signing up again for 2 smart thermostats (or vice versa).
New Gexa Energy Customers: To enroll on Gexa Energy Optimizer Service, eligible new customers will need to sign up on a Gexa electricity plan along with signing up on Gexa Energy Optimizer Service. This can be done on gexaenergy.com or by calling Customer Care at 866-961-9399.
Existing Gexa Energy Customers: An eligible customer who already has an electricity plan with Gexa Energy can sign up on Gexa Energy Optimizer Service by speaking with a Customer Carell Agent at 866-961-9399.
Your Gexa Energy Optimizer Service will continue. Gexa Energy Optimizer Service is separate from the Gexa Energy electricity plan. Each has its own contract that is independent of the other. If you’ve enrolled on both a Gexa Energy electricity plan and Gexa Energy Optimizer Service, and then decide to swap or renew to another Gexa Energy electricity plan, Gexa Energy Optimizer Service will continue. You will continue to be billed the Gexa Energy Optimizer monthly fee on your monthly Gexa Energy electricity bill with your new Gexa Energy electricity plan.
Gexa Energy Optimizer Service is separate from the Gexa Energy electricity plan. Each has its own contract that is independent of the other. If you’ve enrolled on both a Gexa Energy electricity plan and Gexa Energy Optimizer Service, and then decide to cancel your Gexa Energy electricity plan and switch to another retail electricity provider, Gexa Energy Optimizer Service will continue and you will continue to receive a monthly invoice from Gexa Energy for the monthly fee.
You will not be charged a Gexa Energy Optimizer Cost Recovery Fee (EOCRF) if you cancel the service after the initial 24-month contract term and have made all the monthly payments.
Gexa Energy Optimizer Service comes with a variety of features that can help you save on your HVAC costs. First, it comes preloaded with an energy-efficient schedule that can help reduce your usage. The Emerson Sensi smart thermostat also comes with the ability to adjust your home temperature using flexible scheduling, remote access, and geofencing, all of which can help save up to 23% on HVAC energy usage.**
If you currently have an active Gexa electricity plan and add on Gexa Energy Optimizer Service, your Gexa Energy Optimizer Service contract will begin at the start of the next billing cycle.
The Emerson Sensi Touch is the highest-rated and easiest to use smart thermostat:
The Emerson Sensi Touch is an ENERGY STAR® certified smart Wi-Fi thermostat with an easy-to-use touchscreen display.
The Emerson Sensi Touch allows you to control the temperature of your home anywhere and anytime on your smartphone with the Gexa Mobile App.
The Emerson Sensi Touch smart thermostat also works with Alexa and Google voice control.
The Emerson Sensi Touch thermostat is a smart device that allows you to personalize and set schedules to control the temperature of your home no matter where you may be with the Gexa Mobile App. The Emerson Sensi Touch smart thermostat also has voice control and can connect to other smart devices within your home like Amazon Alexa and Google Assistant.
Your new Emerson Sensi Touch smart thermostat(s) includes professional installation by our certified installation provider which is included in your monthly fee. Within 2 weeks of starting Gexa Energy Optimizer Service, the installation provider Gexa has partnered with will call to schedule a service appointment. Allow 4 to 8 weeks for delivery and installation of your Emerson Sensi Touch Wi-Fi smart thermostats. Your contact information (name and phone number) will be provided to the installer and you will also receive the professional installation provider’s contact information, 832-865-3967, to begin scheduling your service appointment.
If you have enrolled on Gexa Energy Optimizer Service and decide to move during the initial 24-month contract term, your Gexa Energy Optimizer Service will be canceled and you will be charged the Energy Optimizer Cost Recovery Fee (EOCRF). You do not have to return the Emerson Sensi Touch smart thermostat(s) that were installed. You can uninstall the thermostats and take them with you to your new service address and re-install them yourself if you wish.
If you decide to leave your smart thermostat(s) behind at your previous residence, then we suggest that you perform a factory reset on the thermostat and/or remove the smart thermostat(s) from the Emerson Sensi app.
The warranty for the Emerson Sensi Touch Wi-Fi smart thermostat is 3 years. If your Emerson Sensi stops working or functioning for any reason within this 3-year period, we recommend you contact Emerson to resolve the issue. Additional manufacturer information, including thermostat warranty, is available at Emerson’s website.
Once installation and Post-test are done, the installer will wipe down all items and surfaces they touched with disinfectant wipes, including but not limited to; thermostat, air-handler, HVAC systems, vents, surfaces surrounding the wall.
All Technicians will be supplied with personal protective equipment and sanitization products. These products will include a facial mask, disposable gloves, safety gloves, disposable shoe and boot covers, hand sanitizer, disinfectant wipes, and smart device screen cleaner.
Within two weeks of starting Gexa Energy Optimizer Service, the installation provider Gexa has partnered with will call to schedule a service appointment. This service appointment includes delivery and installation. Allow up to 4-8 weeks for delivery and installation for your Emerson Sensi Touch Wi-Fi smart thermostats.
Your contact information (name and phone number) will be provided to the installer and you will also receive the certified professional installation provider’s contact information, 832-865-3967, to begin scheduling the service appointment. Once an appointment is scheduled, the installer will deliver your Emerson Sensi Touch smart thermostat(s) and connect it to your HVAC system.
After starting Gexa Energy Optimizer Service, the installer will contact you within two weeks to schedule your professional installation. You can also contact our installation to set up a service appointment at 832-865-3967 Monday through Friday 9 AM through 8 PM CT. Allow up to 4-8 weeks for delivery and installation for your Emerson Sensi Touch Wi-Fi smart thermostats.
If you need to reschedule your installation appointment for your Emerson Sensi Touch, please contact our installation provider at 832-865-3967, 24 hours in advance before your allotted appointment time.
The duration of the service appointment depends on multiple factors including accessibility and condition of your existing HVAC unit. The installation should last about an hour but the installation technician will provide a better estimation after inspecting your HVAC unit.
We recommend that you install your Emerson Sensi Touch where your current thermostat is in your home (i.e. wall of the downstairs hallway or living room). The installation technician can provide more guidance on the best location to install the Emerson Sensi Touch thermostat(s).
If you choose to purchase an additional Emerson Sensi Touch smart thermostat at your expense because you have more than 2 thermostats in your residence, you will be responsible for installing the additional thermostat.
You will be enrolled on Gexa Energy Optimizer Service, however, you will not receive the Emerson Sensi Touch smart thermostat. Your Emerson Sensi Touch smart thermostat will remain with the installation provider until you schedule your professional installation.
Customers with single family homes and central HVAC in participating service territories are eligible. Active Wi-Fi network and smart phone (Android or iOS) required.
Allow up to 4-8 weeks for delivery and installation of Emerson SensiTM Touch Wi-Fi smart thermostats.
Gexa is not affiliated with and makes no warranties with respect to Sensi. Emerson, Sensi and related marks and logos are trademarks of Emerson, Inc. Other product names are trademarks or property of their respective companies.
Energy Optimizer Cost Recovery Fee will be applied if customer cancels subscription service or if they are delinquent in payments. The Energy Optimizer Cost Recovery Fee is calculated as the number of months remaining in contract multiplied by the monthly fee.
Cancelling the subscription service will not impact customers’ Gexa Energy electricity plan; Gexa Energy electricity plan will not be disconnected for non-payment of Energy Optimizer subscription plan.
Enrollment in Energy Optimizer service will be contingent on successful enrollment in electricity plan for new customers. If customer switches away from their Gexa Energy Electricity plan to another REP, the Energy Optimizer subscription service will continue (customer will continue to receive monthly invoice from Gexa for only the Subscription service).
If customer swaps to another Gexa Energy plan, their Energy Optimizer service will continue, and the monthly service fee will continue to appear on their monthly bills.
If a customer moves to a new service address the Energy Optimizer service will be cancelled and the customer will be charged the Energy Optimizer Cost Recovery Fee.
*Across the Gexa Energy customer base, Gexa Energy estimates that the average customer will save $194.04. The Energy Savings Calculation is an estimate of potential energy usage savings based on parameters, conditions and assumptions provided to Sensi by Gexa Energy. This calculation is only an estimate and the results presented may not reflect the actual savings. Energy savings are calculated by comparing operation time for a nationwide sample of Sensi users with temperature adjustments averaging 4° in comparison to users with no adjustments. This number is based almost exclusively on Sensi usage patterns from residential buildings and has not be widely tested in non-residential settings. Use of Sensi in a non-residential setting may find higher or lower average savings based on the numerous differences in residential and non-residential settings. These differences include but are not limited to: an increased number of occupants; occupancy times; number of systems; regular maintenance of HVAC equipment; existence of significant internal heat loads, such as kitchens, and differing levels of tonnage, efficiency, and monthly energy bills. Actual savings vary based on the size and frequency of temperature adjustment, as well as occupancy, climate, housing characteristics, heating and cooling equipment, condition of equipment, home insulation, energy provider, energy usage, and other factors.
**By adjusting the temperature using flexible scheduling, remote access, and geofencing, Sensi customers saved about 23% on HVAC energy usage.
Your thermostat temperature may be remotely adjusted temporarily by Gexa during peak periods to optimize your energy usage and help reduce strain on the electricity grid. The adjustment would be temporary, and your thermostat’s settings will be returned to normal. At any time, you may override this adjustment using your app or thermostat.
Gexa Energy purchases renewable energy credits (RECs) from renewable generation resources throughout North America to match 100% of the energy sold under your electric plan. The RECs Gexa purchases represent the renewable attributes of power generated from a variety of renewable energy sources, including, but not limited to, the sun, wind, geothermal, hydroelectric, wave or tidal energy, and biomass or biomass-based waste products, including landfill gas.