Billing Statement Format
Here are some of the most important features that can be found on your Gexa Energy billing statement.
Please note that standard Residential and Commercial statements are virtually identical, except for the TDU Delivery Charges. On Residential bills, all TDU charges are combined into a single line item; on Commercial bills, these fees are itemized as separate charges.
See Billing Terms for more information on the terms and line items that appear on your bill.
1. Account and Billing Information
This top section of the statement identifies the account and lists the dates when the bill was created and when it is due.
Service Address – The address where electric service is provided.
Billing Date – The date when the statement was generated by Gexa Energy’s billing system (Statements are generally mailed the day after this date, but they could be mailed several days after this date if weekends and/or holidays intervene.)
Account Number, Service Number – The Service Number is a unique number assigned to a specific Service Address. The Account Number is the same number, with “-3” added to the end to indicate that this bill is for a single Service Address/account.
Payment Due – The date when payment is due to Gexa Energy in order to avoid late fees.
ESI ID – This unique number within the Texas electricity market identifies the point where the customer’s Transmission and Distribution Utility (TDU) transmits electricity to the location. Under normal circumstances this number never changes, even if electric service is terminated or the property changes ownership.
Usage Month – The month during which service was provided for this billing period.
NOTE: While the Usage Month is shown here as a calendar month, the exact billing period covered by the statement is the range between the Service Dates shown in the Meter Reading and Energy Usage Information section.
Online Information Statements – To help customers better understand their bills, special online resources and services have been provided on the Gexa Energy website at GexaEnergy.com/Billinginfo for a glossary of billing terms used on the statement and to GexaEnergy.com/MyAccount (MyGexa) for a detailed view of charges on the statement and other account information. A statement required by the PUCT promoting Power to Choose is also included.
This section summarizes the complete balance due, which includes the previous balance; payments received; balance forward; and current charges, taxes, and fees.
Total From Last Bill – The total amount due from the prior billing statement.
Payment Received – The payments Gexa Energy has received up to the statement date.
Balance Forward – The amount owed from the prior billing statement (if none is owed, this will appear as “$0.00”)
Gexa Energy and TDU Charges - Totals of the amounts in the Gexa Energy Current Charges and TDU Current Charges sections
Sales Tax (if applicable) – Sales tax collected by authorized taxing authorities, such as the state, cities, and special purpose districts (may not apply in all locations or to all customers)
Miscellaneous Gross Receipts Tax Reimbursement (abbreviated as “Gross Receipts Reimb.”, if applicable) – A fee assessed to recover the miscellaneous gross receipts tax imposed on retail electric providers operating in an incorporated city or town having a population of more than 1,000 (The State of Texas imposes a Gross Receipts Tax (GRT) on utility companies, using a rate based on the location of the customer’s meter. Gexa Energy and your TDU pass this amount through to their customers for reimbursement. Customers who are located in an unincorporated area or in a city with a population of less than 1000 are exempt from this reimbursement fee.)
PUC Assessment – A fee assessed to recover the statutory fee for administering the Public Utility Regulatory Act (The PUCT imposes an Assessment Fee on utility companies for each of their customers’ Service Addresses. Gexa Energy and TDUs pass this amount through to their customers for reimbursement.)
Amount Due – Total amount due to Gexa Energy; derived from adding the Balance Forward to the Total Current Charges, taxes, and fees
3. Remittance Form
This section always appears at the bottom of the first page. If the customer pays his/her bills through an automatic monthly payment or bank draft, “DO NOT PAY” will appear here along with the scheduled date and amount for the automatic payment. Otherwise, the customer may detach this form and include it with the bill payment. This portion repeats the billing date, account number, and payment due date and includes the customer’s mailing address, the amount due, the payment remittance mailing address, and contact phone numbers for payment with a credit card.
Bill Payment Assistance Program – This program helps people who are ill, elderly, disabled, or have special needs to pay their energy bills. Customers may pledge any amount to this fund by checking the box on the remittance form. Contributions are tax-deductible.
4. Gexa Energy Current Charges
This portion of the statement contains a list of charges for the current billing period from Gexa Energy.
Offering – Identifies the account’s rate plan, chosen by the customer when he/she signed up for service
Contract Start and End Dates – If the customer is on a fixed-rate plan, the actual dates when the contract started and ends appear here. (If the customer is on a variable rate plan, this area will appear blank.)
Energy Charge – A charge based on the electric energy (kWh) consumed (This is the amount that the customer was charged for electricity by Gexa Energy during the current billing period, based on the Offering’s rate plan. This charge is derived from multiplying the Power Usage on the statement by the Energy Charge per kWh for the rate plan, as shown in the calculation next to the label - on the sample bill shown here, the calculation would be: 825 * $0.1054 = 86.955, rounded up to $86.96. For “tiered” Energy Charge plans, a line item and calculation will appear for each tier.)
Base Charge – A flat fee applied each month regardless of the amount of kilowatt-hours (kWh) used (Residential customers on certain products pay this fixed charge every month to cover the cost of billing, administration, and customer care from Gexa Energy, regardless of their electricity usage.)
Monthly Service Fee – A charge that may be assessed to cover the cost of billing, administration, and customer care from Gexa Energy (Residential customers on certain products only pay this fee when the customer’s electricity usage is at a certain level; for example, when usage is below 1000 kWh.)
NOTE: If any one-time charges or credits from Gexa Energy apply to this statement, they will appear as single line items below the Base Charge or Monthly Service Fee line (such as “Late Payment Penalty” or “Deferred Payment Plan”). Credits always appear with a minus sign (“-“) before the amount.
Total Charges – The total amount charged by Gexa Energy.
5. TDU Current Charges
This portion of the statement contains a list of charges for the current billing period from the customer’s Transmission and Distribution Utility, or TDU (the utility that owns or operates the equipment or facilities to transmit or distribute electricity to the location). These charges from the TDU are called “pass-through” charges, since they are charged to the customer by his/her TDU and “passed through” to the customer on the Gexa Energy statement. Pass-through charges vary, may change from time to time, and are set by a complex schedule of rates and charges that is regulated by the PUCT.
TDU Invoice Information – Lists the name of the TDU for the customer’s location and the tracking number and effective dates for the TDU’s invoice referenced on the statement
TDU Delivery Charges – This monthly charge covers all recurring pass-through charges from the TDU, including the costs of delivering energy to the customer’s home over the TDU’s poles and wires, account administration, and maintaining and reading the electricity meter. These charges vary by TDU and are listed on the account’s Electricity Facts Label (EFL). (To see a detailed view of all the individual charges that make up this line item for the account, customers may visit the Financial History page on the MyGexa Online Customer Service website at GexaEnergy.com/MyAccount. Please note that most of the itemized charges listed on MyGexa are taxable and included in the sales tax calculations but a few are not, including the System Benefit Fund and Nuclear Decommission fees, along with all Transition Charges.)
NOTE: Occasionally, the TDU may include non-recurring charges, credits, or adjustments on its invoice. If that occurs, an individual line item for each charge/credit will appear below the TDU Delivery Charges.
Total Charges – The total amount charged by the customer’s TDU
Average Price Paid for Electric Service – This statement displays the average price paid for complete electric service from Gexa Energy and the TDU during the billing period shown, as displayed on the Electricity Facts Label, or EFL, for the customer’s offering. (It is determined by adding these line items marked by asterisks (“*”) on the bill: Energy Charge; Base Charge or Monthly Service Fee (if applicable); and TDU Delivery Charges, and then dividing by the Power Usage for the billing period. On the sample bill shown here, the calculation would be: $86.96 + $9.95 + $35.89 = $132.80 / 825 = $0.1609, rounded up to 16.1 cents per kWh)
NOTE: If the Energy Charge per kWh increased or decreased during the last billing cycle, a statement will appear after Average Price: “The rate has changed per the EFL and Terms of Service.” If the rate plan on the account carries a variable rate, you will also see a statement in this section reading: “For the current price of your variable product visit www.gexaenergy.com/myaccount.”
Notification of TDU Pricing Change – The PUCT requires Gexa Energy to inform its customers when a TDU rate change occurs through contract renewal, which may result in a change to recurring and non-recurring TDU Charges. Such price changes are regulated and approved by the PUCT and are beyond the control of Gexa Energy.
Regulatory Statements – This paragraph advises customers to contact Gexa Energy about any disputed charges so we may open an investigation, and includes contact information for the PUCT in case the customer is dissatisfied with the investigation results.
NOTE: If the statement includes any new or updated charges/credits for previous Usage Months, they will appear in separate Non-Current Charges sections for both Gexa Energy and the TDU, just below the TDU Current Charges section. Non-Current Charges sections appear much like the Current Charges sections described above, and their Total Charges are included as line items in the calculation to determine the Amount Due on the statement.
6. Meter Reading and Energy Usage Information
This section shows information taken by the TDU from the meter(s) for the customer’s Service Address.
Meter Number – The number identifying the electricity meter
Service Dates – The range of dates for which the meter was read (or for which the reading was corrected)
Reading Type – The meter reading may fall under two different types:
Actual – A reading obtained from the meter by the TDU
NOTE: If this figure is a negative number, it may mean that the TDU is restating or correcting a previously estimated or incorrect reading. This is especially common on statements that include canceled and re-billed charges.
Estimated – This figure is a reading estimated by the TDU (not read from the meter). Reasons for estimated readings vary; inability to access a meter is a common reason.
Meter Readings (“Previous Meter Read,” “Current Meter Read”) – Readings for the current and previous billing periods taken from the electricity meter by the customer’s TDU
Multiplier – This number is used by the TDU to help determine the electricity meter’s Power Usage for the month. (It has no impact on the price the customer pays for energy.) For some meters, such as those used by large buildings, the actual amount of energy used is too large to be displayed, so the meter displays a fraction of the actual use. A number called a “multiplier” is then applied to the difference between the current and previous readings to determine the customer’s actual energy use. So when the TDU reads a meter, the Meter Readers record the previous reading, the current reading, and the multiplier that appears on the meter. (Most residences do not use a large amount of energy, so the multiplier is typically shown as “1.”)
Power Usage – Total amount of electricity (in kilowatt hours, or kWh) consumed during the service dates shown (determined by subtracting the Previous Meter Read from the Current Meter Read, and then multiplying that number by the Multiplier; on the sample bill shown here, the calculation would be: 91188 - 90363 * 1 = 825 kWh)