Letter to customers from Gexa Energy Vice President, Kenny Matula


To Our Valued Customers,

In this difficult and trying time, we wanted to assure you that we are committed to carrying out our business operations with safety as our top priority, for both our employees and our customers.

Given that social distancing has been recommended by the CDC, we want to remind you about the many ways you can reach us to manage your account, pay a bill or check your usage, all from the comfort of your home:

  • MyGexa is available 24/7: Check your account balance, pay your bill or set up automatic bill payments — all conveniently online. Just login to MyGexa today.
  • Customer Care: Our friendly and professional agents are here to assist you with any questions you may have regarding your account or Gexa Energy service by calling (713) 961-9399, or Toll-Free: (866) 961-9399 Monday – Friday: 7:00 am – 8:00 pm Saturday: 8:00 am – 2:00 pm.
  • Gexa Energy.com: If do not wish to register for a MyGexa online account you can still pay your bill by visiting GexaEnergy.com and clicking on the Make a Payment link.

We will continue to monitor the situation and keep you informed as we receive updates. Please stay safe as we continue to serve your needs today and in the future.