|
|
 : legal : terms of use/privacy
|
 |
|
Terms of Use/Privacy
Gexa Energy, L.P., and its affiliates (hereafter referred to collectively as "GEXA")
are committed to maintaining the privacy of personal information that you provide to
us when using this web site. This Privacy Policy describes how we treat personal
information received about you when you visit this site. We may take content or
services from third-party Web sites including our affiliated or co-branded Web
sites available to you from links located on this site. These other Web sites are
not subject to this Privacy Policy. We recommend that you review the privacy policy
at each such Web site to determine how that site protects your privacy. Gexa reserves
the right, in its sole discretion, to change the terms and conditions or an individual's
access to this site at any time, or to terminate this site without notice. It is
recommended that you read these terms and conditions each time you enter the site.
When you access this site, you acknowledge that you have read and agree to abide by
the terms described here and our Privacy Policy.
Information We Collect
- General- When you register, and at other times, we will collect personally identifiable information from you that may include your name, age, address, e-mail address, credit-card number and facts about your computers, profession, investing habits and similar information. We do not, however, knowingly collect personal information from children under the age of thirteen.
- Surveys - We may conduct occasional online surveys. For example, when you're within our Web site, you may see a pop-up window offering you the optional opportunity of participating in a survey. These surveys are entirely voluntary and you may easily decline to participate.
- Web Site Usage Information - We automatically collect IP addresses and Web site usage information from you when you visit our Web site. This information helps us evaluate how our visitors and subscribers use and navigate our Web sites on an aggregate basis, including the number and frequency of visitors and subscribers to each Web page, and the length of their visits.
- Cookies - We employ cookie technology to help visitors move faster through our site. When you sign on to our Web site or take advantage of several key features, we may pass cookies to your computer. A cookie is a string of information that is sent by a Web site and stored on your hard drive or temporarily in your computer's memory.
How We Use Information Collected
- For the purposes for which you specifically provided the information including, for example, to enable us to process, validate and verify subscription of service.
- To send you e-mail notifications about our new or existing products and services, special offers, or to otherwise contact you.
- To enhance existing features or develop new features, products and services.
- To provide advertisers and other third parties with aggregate information about our user base and usage patterns.
- To allow us to personalize the content and advertising that you and others see based on personal characteristics or preferences.
We may combine the information that we collect from you on this Web site with information that you provide to us in connection with your use of our other products, services and Web sites.
We use third party network advertisers to deliver ads to you on our behalf. We may also use third-party service providers to contact you on our behalf, or facilitate some aspects of our Web site services or fulfill your purchase requests. These network advertisers and service providers may be supplied with or have access to your personally identifiable information solely for the purpose of providing these services to us or on our behalf.
We may disclose and use personally identifiable information in special circumstances where it is necessary to enforce our Subscriber Agreement or Terms of Use (for example, when necessary to protect our intellectual property rights). We may also disclose or use your personal information when we, in good faith, believe that the law requires us to do so.
Security
The personally identifiable information we collect about you is stored in limited access servers. We will maintain safeguards to protect the security of these servers and your personally identifiable information.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by contacting us. We will make every reasonable effort to let you know what personal information is contained in our files and, upon your instructions, to correct inaccuracies in or delete such information from our data bases. Any request to change your personal information will require verification. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Policy Modifications
We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.
Agreement
By using our website, you indicate that you agree with our Privacy Policy. If you do not agree with it, please do not use our website. The trademarks, service marks, trade names, logos and other indications of origin displayed in this website are owned by GEXA or a third party who has granted a right to use them.
Comments and Questions
If you have any questions, comments or concerns about our Privacy Policy, you may contact us at customercare@gexaenergy.com.
back to top
Information Disclaimer
The GEXA web site contains information, advice, text, and other materials (GEXA Information)
that is provided for your convenience and enjoyment. You should be aware that the GEXA
information may contain errors, omissions, inaccuracies, or outdated information, and GEXA
disclaims any obligation to update such information. GEXA makes no representations or
warranties as to the completeness, accuracy, adequacy, currency, or reliability of any GEXA
Information and shall not be liable for any lack of the foregoing. Descriptions of, or
references to, products or publications within the GEXA web site does not imply endorsement
of any product or publication. Information and statements contained in this web site are
not offers to sell or solicitations to buy any security. GEXA is not engaged in rendering
legal, accounting, or other similar advice or professional services. If legal advice or
other expert assistance is required, the services of a competent professional should be
sought.
makes no representation whatsoever regarding the content of any other web sites that you
may access from the GEXA web site. When you access a non-GEXA web site, please understand
that it is independent from GEXA and that GEXA has no control over the content on that web
site. A link to a non-GEXA web site does not mean that GEXA endorses or accepts any
responsibility for the content or use of such web site.
back to top
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995
The statements contained in this web site, which are not historical facts, may be deemed to contain forward-looking statements, including, but not limited to, deployment, scalability and integration of the GEXA network in new and existing markets and the timing and breadth of coverage in each market. Actual results may differ materially from those anticipated in any forward-looking statements as a result of certain risks and uncertainties, including, without limitation, the GEXA dependence on strategic third parties to market and resell its services, intense competition for service offerings, dependence on growth in demand for electrical and telephone services, availability of electrical and telephone services space, ability to manage and scale operations, and other risks and uncertainties detailed in the Company's Securities and Exchange Commission filings. GEXA disclaims any obligation to update information contained in any forward-looking statement.
back to top
Service Availability
Because of deregulation rules, GEXA cannot guarantee that a particular service will be available to you until we actually complete the service set-up, even if we believe that it should be available and accept an order for it. All orders are subject to downgrade or cancellation as a result of unforeseen problems with the infrastructure and service availability.
back to top
Experian Permissible Usage
Access to Experian's systems is for authorized users and only for permissible purpose. Unauthorized access is prohibited under the Fair Credit Reporting Act (FCRA) and punishable by $2,500 and/or 1 year in Federal prison per occurrence.
back to top
Commercial Holdover Price and Terms
If you are a Gexa Energy commercial customer and the initial fixed term specified in your Terms of Service has expired and thus, pursuant to your Terms of Service, you are to receive service on a month-to-month basis at a market or other price, then such market or other price, and any periodic per meter charge provided in your Terms of Service which is subject to change after the expiration of the initial fixed term, shall be as set forth below. For this purpose, such market or other price (including the phrase “Holdover Price” if used in your Terms of Service) shall be referred to below as the “Holdover Price”, and such per meter charge (including the phrase “Monthly Base Charge” if used in your Terms of Service) shall be referred to below as the “Monthly Base Charge”. The Holdover Price and the Monthly Base charge are subject to change from time to time as determined by Gexa Energy.
View the holdover terms for Maine,
Massachusetts,
Connecticut and
Texas.
Also see commercial solutions.
back to top
This policy was last updated on October 1, 2007.
|
|
|
 |
|
|
 |
|
If you ever have a question about your bill or your account,
please call and we’ll be glad to help.
More |
|
 |
|